Cancellation & refund
How cancellations and refunds are handled.
Requesting a cancellation
- Contact us with your tracking code or invoice number. Cancellations are confirmed in writing.
Refunds
- Amounts already paid to airlines, embassies, hotels or government bodies depend on their own rules and may not be refundable.
- Every refund is recorded on your invoice so the paid, refunded and remaining amounts always match.
Hajj and Umrah
- Hajj registration follows the official government deadline. After registration, refunds follow government and Saudi authority rules.
Shop returns
- Unused items (ihram set, prayer mat, trolley bag) can be returned within 7 days of delivery in original packaging.
- Sealed items such as attar, dates and zamzam cannot be returned once opened.
- Delivery charge is not refunded unless the item was wrong or damaged.
Exact terms
- The specific cancellation terms for your service are written on your invoice. Those terms apply to your booking.
Questions? Email info@flyfaith.com or message us on WhatsApp.